Why Is GB WhatsApp Video Call Not Working?
Having trouble with video calls on GB WhatsApp? You may see a black camera screen, the call may stay on “Connecting,” or the other person may not see your video.
These problems can happen for different reasons, including a weak internet connection, camera or microphone permissions, an outdated GB WhatsApp version, or a temporary app issue. Similar problems are also reported with regular WhatsApp video calls, especially when camera access, network quality, or app settings cause problems.
Here are the most common GB WhatsApp video call problems and what you can try.
Quick Things to Check First
Before changing any settings, try these simple fixes:
- Check that your Wi-Fi or mobile data is working normally.
- Restart GB WhatsApp.
- Restart your phone.
- Make sure GB WhatsApp can access your camera and microphone.
- Check whether you are using a very old GB WhatsApp version.
- Try switching between Wi-Fi and mobile data.
If the problem continues, find your specific issue below.
1. The Other Person Can’t See My Face
This is one of the most common GB WhatsApp video call problems. Your call may connect normally, but the other person only sees a black screen or no video from you.
First, check your camera permission.
On Android, go to:
Settings → Apps → GB WhatsApp → Permissions → Camera → Allow
Then open GB WhatsApp again and make another video call.
If the camera permission is already enabled, try opening your phone’s normal Camera app. If the camera also fails there, the problem may be related to your phone rather than GB WhatsApp.
A GB WhatsApp-specific video call troubleshooting video also describes this exact problem: the caller can make the call, but the other person cannot see their face.
2. Camera Is Not Showing During the Call
Sometimes the video call connects, but your camera preview does not appear.
This can happen when GB WhatsApp cannot access the camera or when another app is using the camera.
Try these steps:
- Close other apps that may be using the camera.
- Check GB WhatsApp’s camera permission.
- Close and reopen GB WhatsApp.
- Restart your phone.
- Test the camera with another app.
If the normal camera works but GB WhatsApp still shows a black screen, the problem may be related to the app or its compatibility with your device. Camera problems during WhatsApp calls have also been reported on specific Android devices.
3. Video Call Stays on “Connecting” and Then Fails
If your GB WhatsApp video call stays on Connecting and eventually fails, start with your internet connection.
Try switching from Wi-Fi to mobile data, or from mobile data to Wi-Fi.
A video call needs a stable connection for both sending and receiving video. An unstable connection can cause the call to remain on “Connecting,” fail to start, or show poor video quality.
You can also try:
- Turning Airplane Mode on for a few seconds and then off
- Restarting your router
- Moving to an area with a stronger mobile signal
- Temporarily disabling a VPN
- Restarting GB WhatsApp
If normal internet use works but every GB WhatsApp video call fails, check whether your GB WhatsApp version is outdated.
4. GB WhatsApp Video Call Keeps Disconnecting
Does the call connect normally but drop after a few seconds or minutes?
An unstable network is one possible reason. The problem can also come from phone settings that restrict background activity or from an app compatibility issue.
Try keeping your phone connected to one stable network during the call. If your Wi-Fi signal is weak, test the call using mobile data.
You should also check whether Battery Saver or similar power-saving settings are restricting GB WhatsApp.
If the problem started immediately after installing a new GB WhatsApp version, you can also check whether another version works better on your device.
5. GB WhatsApp Video Call Minimizes or PiP Does Not Work
Some users want to minimize a video call and continue using another app. This is usually handled through Picture-in-Picture (PiP) or a small floating video window.
If the video call does not stay in the small window, check whether PiP is allowed for GB WhatsApp on your phone.
On supported Android devices, look for the app’s Picture-in-Picture permission under Settings.
You can also:
- Close and reopen GB WhatsApp
- Restart your phone
- Check your Android version
- Check whether another floating-window setting is blocking PiP
PiP problems are not unique to GB WhatsApp. WhatsApp users can also experience problems where the video call does not continue correctly after being minimized.
6. Microphone Is Not Working During a Video Call
If the other person can see you but cannot hear you, check your microphone permission first.
On Android, go to:
Settings → Apps → GB WhatsApp → Permissions → Microphone → Allow
Then make another call.
Also make sure the microphone is not muted during the call. If you are using Bluetooth headphones, disconnect them temporarily and test the call again.
If your microphone works normally in the phone’s Recorder or other apps but does not work in GB WhatsApp, the problem may be related to app permissions or software rather than the physical microphone. Similar microphone problems have been reported during WhatsApp video calls.
7. GB WhatsApp Video Call Keeps Freezing
A frozen video can be especially frustrating when the audio continues to work normally.
First, check your connection. If your Wi-Fi is unstable or your phone keeps switching between Wi-Fi and mobile data, the video may freeze while the audio continues.
Try switching to a different network and make another call.
You can also restart GB WhatsApp and your phone. If the problem started after an update, check whether a newer version is available.
Video freezing has been reported by WhatsApp users even when the audio continues working, so the problem is not always caused by the phone’s camera itself.
When Should You Update GB WhatsApp?
If your camera, microphone, and internet connection all work normally but video calls continue to fail, your GB WhatsApp version may be the problem.
This is especially worth checking if:
- Video calls worked before but stopped after an update
- You are using a very old version
- The app frequently crashes during calls
- Video calls do not work correctly on your Android version
If you are already using a recent version and the problem started after the latest update, checking a previous stable version may also be an option.
Final Thoughts
Most GB WhatsApp video call problems are related to a few basic things: internet connection, camera permission, microphone permission, phone settings, or the app version.
If the other person cannot see you, check the camera first. If they cannot hear you, check the microphone. If the call stays on “Connecting” or keeps disconnecting, check your internet connection.
For freezing or PiP problems, restarting the app, checking phone settings, and making sure your GB WhatsApp version is compatible with your device are good places to start.
FAQ
Why can’t the other person see me on GB WhatsApp video call?
Check whether GB WhatsApp has permission to use your camera. If permission is enabled, restart the app and test your phone’s camera with another app.
Why does GB WhatsApp video call stay on Connecting?
An unstable internet connection is a common reason. Try switching between Wi-Fi and mobile data and then restart GB WhatsApp.
Why does my GB WhatsApp video call keep disconnecting?
The problem may be caused by an unstable connection, phone restrictions, or an app compatibility issue. Try another network and check your phone’s battery and background settings.
Why is my microphone not working on GB WhatsApp video calls?
Make sure GB WhatsApp has microphone permission and that the microphone is not muted during the call. You can also disconnect Bluetooth devices and test again.
Why does GB WhatsApp video call keep freezing?
Try switching to a more stable network and restarting the app. If the issue continues, check whether your GB WhatsApp version needs an update.
Why doesn’t GB WhatsApp video call work after minimizing?
The PiP or floating-window feature may not be enabled or supported correctly on your device. Check the Picture-in-Picture settings for GB WhatsApp and restart the app.